Contact Our Concierge

White-glove assistance for every Czechroom visit

Connect with our Prague-based concierge team for fine dining reservations, casino room access, or discreet event arrangements within our physical casino-restaurant estate.

Send a request View reservations options
Direct reservation hotline
+420 257 384 926 (secure concierge line)
Venue location
Prague 1, Czech Republic — within our private casino-restaurant property

Concierge channels at your disposal

Every enquiry is handled by on-site specialists at our Prague venue, ensuring your dining, casino, and event plans unfold with absolute discretion and precision.

Direct reservation hotline

Speak with our on-property reservations manager.

For same-day or future reservations, our secure hotline connects you directly to the Czechroom concierge desk inside our Prague casino-restaurant. Share your preferred dining time, table location, and casino access requirements and we will tailor your visit accordingly.

Reservations & dining
+420 257 384 926
Discreet assistance
Our secure line is operated from a private office within the venue for your privacy.

Priority email & written requests

Perfect for detailed itineraries and bespoke arrangements.

For complex itineraries, dietary preferences, or collaboration proposals, we recommend written correspondence. Our concierge team monitors these channels from within the venue, coordinating directly with our kitchen, casino floor, and events office.

VIP & concierge email
[email protected]
Response window
We aim to respond within one business day for non-urgent enquiries.

Priority concierge contact form

Submit your request and our on-site team will respond discreetly.

Used for your table and concierge records.

For same-day requests, please use the hotline.

Preferred response channel

For time-sensitive, same-evening arrangements, please call the direct hotline above.

Onsite address, access & arrival

Plan a seamless arrival to our Prague casino-restaurant.

Venue address

Czechroom — Fine Dining & Casino Lounge
Prague 1, Czech Republic
Full address provided upon confirmed reservation for guest privacy.

Parking & valet

Dedicated guest drop-off and valet services are located directly at the casino-restaurant entrance. Our concierge can coordinate arrival times, vehicle details, and discreet departures on request.

Accessibility & arrival assistance

Our establishment offers step-free access, lift-served levels, and staff trained to support mobility, language, and privacy needs. Let us know in advance if you require wheelchair access, a quieter seating zone, or a private arrival route.

  • Step-free entrance from street level and valet zone.
  • Accessible restrooms within close proximity to the restaurant floor.
  • Assistance available in Czech and English; other languages subject to team availability.
Explore our lounge ambience

A precise map link and arrival guidance will be included with your confirmed booking for security and privacy.

Business hours & guest arrival windows

Designed for unhurried dining and elegant late-night play.

Fine dining restaurant

Monday – Thursday
18:00 – 23:00
Friday – Saturday
18:00 – 00:30
Sunday
Closed, available for private events on request

We recommend arrival 15–20 minutes before your reservation to enjoy a welcome drink and settle in comfortably.

Casino rooms & private lounge

Daily core hours
18:00 – 03:00
Late-night access
Subject to discretion and prior arrangement with our concierge.

For exclusive buy-outs, extended play, or private access during off-hours, please enquire via the form above or our hotline.

Events & private consultations

Our events coordinator hosts confidential consultations at mutually agreed times, either in a private salon within the venue or via secure call.

  • Corporate hosting, celebrations, and discreet social gatherings.
  • Custom menus created in collaboration with our culinary team.
  • Dedicated floor plans, security coordination, and arrival sequencing.
View VIP events & reservations