Czechroom Terms and Conditions | Luxury Restaurant & Casino in Prague

1. Introduction

These Terms and Conditions govern your use of the Czechroom website and our on-premise services at our physical venue in the Czech Republic. By browsing our website, submitting an inquiry, or making any reservation for dining, events, or casino access, you acknowledge that you have read, understood, and agree to abide by all rules and policies described on this page, together with any house rules communicated on-site by our staff.

Czechroom operates exclusively as a land-based fine-dining restaurant directly integrated into a private casino environment. No online gambling or remote gaming services are offered or implied.

2. Eligibility

Only individuals aged 18 years or older are permitted to enter the Czechroom casino facilities and participate in any casino games or related activities. You may be asked to provide valid, government-issued identification upon entry or at any time during your visit to verify your age and identity.

Guests who do not meet the minimum age requirement will not be granted access to the casino areas under any circumstances, although they may be able to access designated restaurant areas at management’s discretion in accordance with applicable local regulations.

3. Reservations and Cancellations

All table reservations, private dining arrangements, and event bookings must be made using your real name and accurate contact details. This includes, but is not limited to, your full name, a valid telephone number, and an email address for confirmation and communication purposes.

Cancellations or modifications to reservations should be communicated to Czechroom at least 24 hours in advance to maintain full flexibility and to allow us to reallocate your table or space. Repeated last-minute cancellations or non-arrivals may affect your ability to secure future reservations or preferred time slots.

4. Dining Service Conditions

All menu items, prices, seasonal offerings, and table availability are subject to change at the sole discretion of Czechroom management, without prior notice. This flexibility allows us to respond to ingredient seasonality, supply conditions, and the standards expected of a luxury hospitality venue.

While we make every reasonable effort to maintain accurate descriptions and indicative pricing on our website and printed menus, the final menu and prices that apply to your visit are those communicated on-premise at the time of service.

5. Casino Room Access

Access to the elite casino lounge and connected gaming rooms is strictly conditional upon your full compliance with the venue’s dress code, behavioral policies, and any applicable legal requirements. Smart, elegant attire is expected, and overly casual or inappropriate clothing may lead to refusal of entry.

Czechroom management reserves the right, at its absolute discretion, to deny entry, restrict movement within the premises, or request that any guest leave the casino lounge or restaurant areas in cases of non-compliance with dress code, disruptive or unsafe behavior, intoxication, or any conduct incompatible with the venue’s luxury and exclusivity.

6. Payments and Charges

All services provided at Czechroom, including dining experiences, beverages, casino gaming, and event reservations, must be fully settled on-site using one of our accepted payment methods. These methods typically include cash and major payment cards, as communicated at the venue.

No online payment, remote deposit, or digital wagering functionality is provided through this website. Any payment obligations become due only at the physical venue, at the point of service or as otherwise specified by our team for private events.

7. Venue Rules and Conduct

All guests are expected to maintain a level of conduct befitting a refined, high-end hospitality environment. This includes speaking respectfully to staff and other patrons, refraining from aggressive, discriminatory, or harassing behavior, and observing any guidance given by our team regarding safety and etiquette.

Disruptive actions, damage to property, or disregard for staff instructions may result in immediate removal from the premises and, where appropriate, may be escalated to local authorities. Czechroom may also restrict future access to the venue for individuals who repeatedly breach these standards.

8. Privacy Policy Reference

Your personal data is handled in accordance with our dedicated Privacy Policy. We collect and process personal information only to the extent necessary for handling reservations, responding to inquiries, managing on-site services, and meeting applicable legal and regulatory obligations.

By using our website or providing your contact details during reservation or check-in processes, you consent to the collection and use of your data as described in our Privacy Policy. We do not sell your personal data and take appropriate steps to safeguard it in line with our legal duties as a physical venue operator.

9. Intellectual Property

All content, design elements, text, logos, brand marks, layouts, and images displayed on the Czechroom website, unless expressly stated otherwise, are the exclusive property of Czechroom or used under appropriate license.

No part of the website may be copied, reproduced, republished, transmitted, distributed, or otherwise reused in any form without prior written permission from Czechroom. Requests for such permission may be submitted through our Contact Us page.

10. Liability Disclaimer

While Czechroom takes reasonable measures to provide a safe and secure environment, we are not liable for loss, theft, or damage to personal belongings brought onto the premises. Guests are encouraged to keep valuables with them at all times and to make use of any available security services or storage options, where offered.

Czechroom is not responsible for any interruption, limitation, or modification of services resulting from force majeure events or circumstances beyond our reasonable control, including but not limited to public emergencies, regulatory changes, power outages, or other unforeseen disruptions.

11. Amendments

These Terms and Conditions may be updated or amended by Czechroom at any time to reflect operational changes, legal developments, or improvements to our guest experience. Updated versions become effective upon publication on this page, unless stated otherwise.

It is your responsibility to review this Terms and Conditions page before making reservations or visiting the venue so that you are aware of the most recent terms that apply to your use of the website and on-premise services.