Introduction
This Privacy Policy explains how Czechroom collects, uses, and protects your personal information when you visit our website or engage with our services. We operate exclusively as a physical, land-based fine-dining restaurant seamlessly integrated with an exclusive casino lounge in the Czech Republic. We are committed to maintaining your trust and safeguarding your privacy in every interaction, from online reservation requests to in-person visits at our venue.
Information Collection
We collect only essential personal information that you voluntarily provide via website forms or direct communication, such as:
- Your name and contact details (for example, email address and telephone number).
- Reservation preferences, including preferred dates, times, party size, and any special dining or casino lounge requirements.
- Details you choose to share when inquiring about VIP events or private table reservations.
This information is collected solely to enable inquiries or bookings related to our physical fine-dining restaurant and casino lounge experience.
Use of Information
Your information is used exclusively to support and enhance your offline experience at Czechroom, including to:
- Provide the services you request, such as table reservations, casino lounge access coordination, or VIP event arrangements.
- Address inquiries about our fine-dining menu, casino rooms, or special events.
- Confirm, adjust, or follow up on bookings and service preferences.
- Improve the way guests navigate our website and plan their visit to our physical venue.
We do not use your data for third-party marketing purposes, for online gambling, or for any digital betting activities.
Data Sharing
Czechroom does not sell, trade, or otherwise transfer your personal data to outside parties for independent commercial use.
Information may be shared only under the following limited circumstances:
- With trusted service providers who support the operation of our physical restaurant and casino lounge (for example, reservation management tools, secure email services, or concierge platforms).
- Where sharing is essential to confirm or manage your bookings, VIP events, or special arrangements at our venue.
- When required to comply with legal obligations or to respond to lawful requests from public authorities.
Any such parties are engaged under strict confidentiality obligations and are permitted to use personal data only to the extent necessary to support our land-based hospitality services.
Data Security
All personal data transmitted via our website is protected using secure protocols (HTTPS), designed to help prevent unauthorized interception during transfer. Once received, your data is stored in protected environments with access limited to authorized personnel who require it to manage your dining reservations, casino lounge access, or event arrangements.
We implement technical and organizational measures appropriate to the nature of the data we process in order to reduce the risk of unauthorized access, alteration, or disclosure. While no system can be guaranteed as perfectly secure, our goal is to maintain a level of protection consistent with the premium, privacy-focused experience we offer at our physical venue.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Managing active or upcoming reservations, events, and service requests.
- Complying with applicable legal, regulatory, or accounting requirements within the Czech Republic or the European Union.
- Resolving potential disputes related to your booking or visit to our physical establishment.
When personal data is no longer needed for these purposes, it is securely deleted or anonymized in line with our internal retention standards.
Your Rights
You have the right to request access to your personal data, to correct inaccurate information, or to request deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
To exercise these rights or to ask questions about how your information is handled in relation to our land-based fine-dining restaurant and casino lounge, please contact us via our Contact Us page. We will review and respond to your request in accordance with applicable data protection laws.
Children’s Privacy
Our services, including our physical casino lounge and associated website features, are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If we become aware that personal data has been inadvertently collected from an individual under 18, we will promptly delete that information from our records, except where retention is strictly required by law.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices at our physical venue.
Any updates will be published on this page with an updated effective date. Your continued use of the website or engagement with Czechroom’s services after such changes are posted will be deemed acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or requests related to your personal information, please contact us through our Contact Us page. You may also send privacy-related inquiries to our designated privacy contact using the communication channels listed there.